Secure from Hello.
Every call, text and AI answer secured the moment it happens. Not after the fact.
- Patient data redacted live in voice and text
- Answers from your eGain knowledge base
- Context from Epic before anyone says hello
- AES 256 encryption at rest
- TLS encryption in transit
- PHI and PII redacted live
- Answers traced to source
Don't take our word for it.
Call it.
Most vendors want to schedule a demo call to show you a slideshow. We'd rather you just experience the product. This number is answered by Articence itself — it will pick up on the first ring and book you a real demo for your practice.
Works 24/7 — try it at 2am. It never sleeps, so your front desk can.
What happens when you call
Ring one — answered.
No menu, no hold music, no voicemail.
It asks what you need
— a demo, a question, a reschedule — in plain conversation.
It books you.
You get a text confirmation with a calendar invite on the spot.
That's the entire product, demonstrated in one phone call — the same experience your patients would get.
Every answer is sourced.
Never improvised.
Most voice AI generates answers from thin air and hopes they sound right. Articence — built on eGain's knowledge platform, in partnership with eGain — retrieves every automated answer from your own approved knowledge base. If it can't find an approved answer, it says so and hands off to a human. It never guesses.
Approved knowledge only
Every automated answer comes from content your team has reviewed and approved — never from an AI making things up.
A complete audit trail
Every answer links to the exact source article it came from. When compliance asks what was said, you show them — not guess.
Sensitive data masked by default
PHI and PII spoken during calls are detected and masked automatically before anything is stored.
Honest handoffs
When a call needs a human, your team gets the summary and the articles relied on — the caller never repeats themselves.
Start with one line. Keep everything else.
Your contact center stays exactly as it is. Point one line at Articence and judge the results.
After hours
Every evening and weekend call answered, booked and protected.
Overflow
Queues back up, Articence picks up. No caller waits on hold.
One dedicated line
MyChart help, scheduling or a member line, run end to end on Articence.
Map
One working session to pick the line and connect Epic through your standard review.
Go live
One routing rule. Nothing changes for your agents.
Expand
Add lines once the numbers are in front of you.
Protection you can audit.
Live redaction
PHI and PII removed from voice and text before transcripts, AI or storage.
Encryption
AES 256 at rest. TLS in transit.
Runs in your environment
Your servers, your carriers, your keys. You control
Full audit trail
Every automated answer traced to its source article.
Articence supports your HIPAA compliance program. Ask for our security pack for architecture, data flows and sample redaction output.
Not after the fact.
Most platforms clean up recordings once the call ends. By then patient data has already reached transcripts, analytics and AI. Articence protects it at the first word.
| Stage | Clean up later | Articence |
|---|---|---|
| Spoken | ||
| Transcribed | ||
| Sent to AI | ||
| Stored | ||
| Reviewed |
Real-Time Feature Demos
Contacts
Financial Billing (PCI & PII)
Credit Card & Account Redaction
Redacted Inbound/Outbound Call
Financial Billing (PCI & PII)